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Frequently Asked Questions

Yes. An account is needed to facilitate your purchases. Your account will also allow you to view details of all your orders and your credit vouchers.

You can reset your password by going to the "Log in" page and clicking on "Forgot your Password".

1. Log in to your account

2. Select the item(s) you wish to purchase

3. Select Combo before selecting the size

4. Click "Add to Cart"

5. Move your cursor to your shopping cart and click on "Pay Now"

6. Check that the value of your voucher has been deducted from your total cost

7. Choose your delivery address

8. If you have any special request for us, please leave us a message

9. Agree to the terms of service by checking on the checkbox

10. Select your preferred mode of payment. 

11. If your payment is successful, you will receive an email with your invoice and purchase details.

12. If your payment is unsuccessful, please check that your information is accurate (e.g. expiry date, billing address, security code). If the details are correct but still cannot make payment, try paying with another card. If you have tried all these and are still having problems, please contact our customer service team at enquiry@theundershop.com.my.

Orders cannot be changed once you have checked out your shopping cart.

Items are not reserved until payment has been made. 

We get new items weekly and often restock our most popular items. Simply visit the product page of your favorite items, and click the "Notify me when available" button at the bottom of the page. Once the item is restocked, you'll be notified right away via email. Alternatively, you may send us feedback at enquiry@theundershop.com.myfor any items that you want us to restock.
In the unfortunate event that you have received a wrong or defective item, please email us at enquiry@theundershop.com.my and we will assist you accordingly.
We accept all major credit cards such as VISA and Mastercard.
Yes, Kiple pay accepts payment via Online banking, Debit/Credit Card under their Guest Checkout option.
Unfortunately, we do not accept bank or ATM cash transfer.
Yes, absolutely! We do not retain your credit card information after your order is complete. Rather, you will be directed to Kiple pay secure site for payment.
In your shopping bag, enter the credit voucher code in "Voucher Code" field and click "Add". The total cost will be updated once the credit voucher has been successfully applied.
After successful payment at Kiple pay, you will receive an email with the subject “Your payment to The Under Shop” from service@kiplepay.com. If you do not receive this email shortly after your payment, please contact us at enquiry@theundershop.com.my and we will assist you accordingly.
Our dedicated team of photographers and designers try their best to ensure that the colors portrayed on our website are accurate. However, actual colors may still vary due to different types of devices, display screens or resolution settings used to view our website.
We have size guides available on all our product pages. Just click on the "Product Measurements & Care" button on each product page for measurements and washing tips.
For questions about an order or for more information about our products. Kindly refer to our Customer Service Email Address: enquiry@theundershop.com.my